You will work alongside project managers and configuration engineers. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing/directing user acceptance testing. To succeed in this role, you should be self-motivated to develop solutions, have a natural analytical way of thinking, and be able to translate complex business process requirements into solution specifications that are actionable by our configuration engineers.

• Have a desire to work with other technology superstars, building and operating an awesome product
• Have a good sense of humor
• Believe in a happiness-driven work environment
• Likes to communicate. A lot
• Have a “get it done” mentality
• Not afraid to have fun
• And of course this stuff

Essential Functions:

• Evaluating current state business processes, anticipating the full depth and breadth of requirements, uncovering job aids and other “off-the-record” tools and procedures, and specifying customer needs and desires for software solutions.
• Fleshing out the details of a future state business solution requires a good understanding of how technological solutions are implemented and data integration needs.
• Brainstorming with clients on the requirements a future state solution needs to have and participate in requirements gathering to ensure the documentation thereof has as much depth and context as possible.
• Developing the trust and confidence of clients and internal technical stakeholders, and responding promptly to questions, concerns, and requests for revisions from each regarding solution documentation.
• Developing comprehensive end-to-end (E2E) test cases at the application and multi-application levels
• Documenting the outcomes of requirements analysis in our required project templates, including process flow diagrams, Business Requirements Documents (BRDs), etc.
• Effectively communicating your insights and plans to cross-functional team members and management
• Work in cooperation with their project managers, customer experience analysts, and technical teams
• Performing user acceptance testing and quality assurance checks.
• Serving as a liaison between internal technical stakeholders and client-side business users.
• Driving component requirements gathering and documentation tasks to successful completion within prescribed deadlines.

Minimum Requirements:

• Bachelor’s degree or significant post-secondary education or a related field
• Minimum 3 to 5 years in a similar position.
• History of performing requirements analysis on successful software implementation projects.
• High level of business acumen.
• Experience in Mortgage and Default Mortgage industries with an understanding of the mortgage lifecycle.
• Advanced Competency in Microsoft applications including Visio, Word, Excel, and Outlook.
• Ability to read and write basic SQL queries.

Physical Requirements:

• The job requires prolonged periods of sitting (up to 7 hours) at a workstation operating a PC and phone.
• The job requires working in an office environment with other team members.
• Must be willing and able to travel, as needed.

Here’s what we give to you:

• Health/Dental/Vision Benefits
• Paid Holidays
• Generous Time-Off Policy
• A happiness-driven work environment; We like to have Fun!
• Your favorite snacks and drinks
• The opportunity to work on forward-thinking products and technology
• Competitive salary

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